Cancellation & Refund Policy

This is an unofficial translation provided for information only. The Turkish version is the legally binding text and prevails in case of any discrepancy.

This policy governs the cancellation and refund processes for the services offered through Devolay (the “Platform”) — video content and one-to-one appointment services. Devolay acts as an intermediary between experts and users.

Article 1: General right to a refund and liability

1.1. Intermediary role: Devolay is not the direct provider of the content and services, but a technology platform that brings experts and users together. Refund and cancellation processes are managed by the Platform, but liability arising from the nature of the service rests with the expert.

1.2. Refund conditions: For a refund request to be considered, the user must notify the Devolay Support Team in writing within the periods stated in the Sales Agreement.

Article 2: Refunds for video content (curriculum-based courses)

The refund terms applicable to curriculum-based video courses purchased through the Platform are as follows:

2.1. Time limit and usage cap: The user may request a refund for purchased video content within 14 days of the purchase date.

2.2. Circumstances that void the right to a refund: The right to a refund lapses if any of the following occurs:

  • Consumption of content: More than 15% of the purchased video content has been watched or downloaded.
  • Access: Full access has been obtained to all course materials (PDFs, code files, etc.), even within the 14-day refund period.

2.3. Technical issues: If the content cannot be accessed due to a technical problem originating from the Platform, Devolay is obliged to resolve it. If the problem cannot be resolved, a full refund is issued.

Article 3: Cancellation / refunds for one-to-one appointments and webinars

Strict cancellation rules apply to appointment and live session services because of scheduling and expert availability.

3.1. Cancellation by the user:

  • Early cancellation: If more than 48 hours remain until the scheduled appointment, the user is refunded in full.
  • Late cancellation: For cancellations made less than 48 hours before the appointment, 50% of the payment is refunded in order to protect the expert from loss.
  • Last-minute cancellation / no-show: No refund is issued for cancellations made less than 12 hours before the appointment, or for failure to attend (no-show).

3.2. Cancellation by the expert (service provider):

  • If the appointment is cancelled by the expert for any reason, 100% of the user’s payment is refunded immediately, or an appointment is rescheduled with another date/expert at the user’s preference.

3.3. Technical interruptions:

  • If more than 50% of the session cannot take place due to a technical problem originating from the Platform, a full refund is issued or the right to reschedule free of charge is granted.

Article 4: Refund processes and payment flow

4.1. Refund period: Approved refunds are made within 7 to 14 business days following approval of the request, using the original payment method (debit card, credit card, etc.).

4.2. Holding the expert payment (settlement): The user’s payment is held in escrow on the Platform for a certain period (as required by the payment institution) before being transferred to experts, so that the refund process and service delivery can be verified. This is the core mechanism for managing refund risk.

4.3. Right of objection: If a refund request is rejected, the user may object to the decision, and objections are finally assessed by the Devolay Support Team.

Contact

For questions about refund and cancellation processes: info@devolay.com

Last updated: 2024 | Devolay Yazılım Mühendislik Ticaret Limited Şirketi